http://www.wired.com/techbiz/people/magazine/17-04/st_thompsonhttp://www.wired.com/techbiz/people/magazine/17-04/st_thompson (http://www.wired.com/techbiz/people/magazine/17-04/st_thompson)
Don't know if this is the right place for it, but I thought it had some interesting ideas about moderating trolls...
Seanchai
I'd have to say that the Pundit has moderated you to good effect without the need for an outside article giving him suggestions...
It's an interesting read, though the measures described are aimed at far larger sites and would not work well on our scale.