Just thought I'd throw this out there, as it's my latest experience with GW Customer Service. I hear a lot about how GW hates it's customers and offers nothing to veterans, but I'd like to submit this as proof it's all a bunch of bullshit.
So I get my Easterling Commanders in Finecast this last week, and am dismayed to find one of the sprues is missing a piece. It comes with 4 resin minis, but the Easterling War Priest was missing the head on his axe. It's a seperate piece on the resin sprue, but for some reason was missing.
I called 1 800 394 GAME. What follows is pretty much the entire conversation.
Me: Hello? I have a problem.
CSR: What's the problem?
Me: I bought Easterling Commanders Finecast and the War Priest doesn't have his doohickey.
CSR: Are you signed up on the GW site?
Me: Yes. (I give him my personal email)
CSR: There you go. You should see that getting right out to you soon.
Me: What, that's it? (they used to want numbers off the box)
CSR: Yup.
Today I got an email as if I had ordered something from GW. I went to take a look and it was marked
*Easterling Command 39.95 (0.00 discount price)
So they are sending me the whole set, I guess.
They are always prompt with their help, though I'm used to just getting whatever single piece I was missing. Not that a lot of sets are missing anything ... It's only happened to me once (well, twice counting this time) in nearly 20 years.
Maybe it's because it's Finecast and maybe it's a general shift in policy.
Dunno, but I am appreciative of GW.